Episode 029

The Art of Effective Communication in Business w/ Barry LaBov

Unveiling Entrepreneurial Journeys of Visionaries Scaling to New Heights in Business

Welcome to the Business Amplified Podcast

The purpose of the Business Amplified podcast is to speak with other entrepreneurial guests on their journey of gaining more exposure and thereby drastically increasing their bottom line. We feel that an entrepreneur (regardless if you are brand new or been in business for years) must start doing things differently and more in the public eye in order for people to know who they are and that is where greater successes occur. 

Sponsored by Optimal Performance Academy

This show is sponsored by Optimal Performance Academy.  They are a business coaching and educational company designed to assist entrepreneurs on their epic journey through building a successful business.  

Show Summary

In this episode of Business Amplified, Kevin Dunlap and Barry LaBov dive into the essentials of effective client management and customer service. They discuss the importance of prompt communication, discerning client selection, and maintaining personal interactions despite technological advancements. Barry also shares insights on setting limits to create exclusivity and the benefits of celebrating small wins to boost employee morale.

Show Notes

  • Barry LaBov highlights the importance of responding promptly to clients, even if it’s just a quick text to let them know you’ll get back to them later.
  • Kevin shares a strategy he uses in real estate, emphasizing the necessity of immediate responses to client inquiries to prevent losing potential business.
  • They discuss the concept of “limiting,” where Barry mentions only taking on two or three new clients to focus better on existing ones, which actually increases client interest.
  • Barry recommends visiting his website, https://www.labov.com for more information about his work and to contact him directly.
  • They talk about the impact of technology on customer service, with Barry stressing the need for personal interactions despite advancements in AI.
  • Kevin and Barry discuss the importance of celebrating small wins with employees to boost morale and motivation.
  • Barry emphasizes the need to be discerning about client selection, which can lead to better business relationships and profitability.
  • Kevin mentions his practice of setting limits on availability to create a sense of urgency and exclusivity among potential clients.
  • Barry discusses how effective communication and setting clear expectations can enhance client trust and satisfaction.
  • Kevin highlights the benefits of maintaining focus on current clients while being selective about new ones to ensure high-quality service and client satisfaction.

Thinking About Being a Future Guest?

If you are thinking about being a guest or you know someone who would be an excellent guest, then you – or them – should schedule for a 15-minute pre-interview to see if we are a good match.  Just click on the button below. 

The Business Amplified podcast with host Kevin A Dunlap interviews Barry LaBov.

Guest Bio

In this engaging episode, Kevin Dunlap and Barry LaBov explore the fundamentals of effective client management and customer service. They discuss the critical importance of responding promptly to client inquiries, even if it’s just a quick text. Kevin shares his strategy from real estate, highlighting how immediate responses can prevent losing potential business. Barry introduces the concept of “limiting,” where taking on fewer new clients allows for better focus on existing ones, ultimately increasing client interest and satisfaction.

The conversation also touches on the impact of technology on customer service. Despite advancements in AI, Barry stresses the continued need for personal interactions to build strong relationships with clients. Kevin and Barry emphasize the importance of celebrating small wins with employees to boost morale and motivation. They also discuss the benefits of maintaining a selective client roster to ensure high-quality service and enhance profitability. Effective communication and setting clear expectations are highlighted as key factors in building and maintaining client trust.

For more information on Barry LaBov’s work or to contact him directly, visit his website at http://www.labov.com. Whether you’re looking for expert advice on client management or innovative strategies for customer service, Barry’s insights can provide valuable guidance for your business.

Like What You Heard?

We have many other guests on our show.  Click on the below button to hear more exciting guests on their journeys as they expanded their comfort zones and took massive action to scale their businesses. 

Guest’s Website:  https://www.labov.com

Sponsor: Optimal Performance Academyhttps://OptimalPerformanceAcademy.org 

Business Amplified Podcast page: https://BusinessAmplified.net/podcast

Pre-Interview for podcast (15 minutes): https://BusinessAmplified.net/preinterview

Discovery Call with Kevin for Business Strategy Session (45 minutes): https://OptimalPerformanceAcademy.org/discovery

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